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Frequently Asked Questions

Do you accept checks or money orders?

Sorry, but PayPal, and credit and debit cards are the only form of payment that we are able to accept.

Can you ship internationally?

Visit Adult DVD Marketplace International to purchase from those sellers who are approved to ship internationally.

I have a question about an order I have placed-- whom do I contact for help?

If you have any questions about an order you have placed, please contact your seller directly for that information. You can find your sellers contact info on your order confirmation e-mail, or by logging on to the site and viewing your order history.

In the unlikely case that you are unable to get a response from a seller within an apropriate amount of time, you may contact us to assist you in communciating with the seller.

When will my order arrive?

Our seller agreement stipulates that all orders be shipped within two business days of the transaction, and most of our sellers ship via USPS Media Mail (although some sellers offer upgrades to faster shipping methods). The arrival expectation for USPS Media Mail shipments is 4 to 21 days. For more info on shipping times, consult here.

If you haven't received your shipment within this timeframe, and you would like information on the order status, please contact your seller directly for assistance. If you are not able to resolve the situation directly with the seller, contact us for assistance.

I just sold a DVD, when do I get paid?

If you've selected remimbursement via PayPal, the reimbursement payment for your prior month's sales will be transferred to your PayPal account approximately 10 business days after the first business day of each month.

If you haven't registered for direct deposit, and your monthly sales total exceeds $20.00, then you will be mailed a check approximately 10 business days after the first business day of the month. Balances under $20.00 will automatically transfer over to the subsequent month.

For more information, consult our Seller's Guide.

I'm getting ready to go on a vacation... can I temporarily suspend my listings until I get back?

To temporarily remove your listings from the market, follow these steps:

  1. Log into the site
  2. Select "Manage Listings" from the "User Account" menu
  3. Select "Suspend All My Listings" from the top of the page

When you want to put the listings back into the market, select "Resume All My Listings" from the same page to restore the listings.

I have concerns about counterfeit product on the site, whom should I contact?

We absolutely prohibit the sale of counterfeit or trademark infringing DVDs on this website. We have a stringent policy against such practices and we will work with studios and law enforcement to remove and/or prosecute any third party seller in violation of this policy.

If you are a customer who thinks you purchased a counterfeit product:
Please be aware that many studios now duplicate older or lower volume products on DVD-R. The fact that a title arrives on a purple DVD-R does not in itself indicate that the product is counterfeit. If you have credible reason to believe that a DVD is counterfeit, please open a ticket with our customer support staff through our helpdesk so that we can investigate.

If you are a studio who suspects counterfeit product or other trademark infringement on the site:
If have complaints regarding any product being sold on the site, please let our legal team know so that we can assist in investigating the infractions with you. To do so, we'll need:
  • the specific nature of infringement; and
  • a list of infringing products, either by UPC or URL, along with the username of the third party seller of the product at question; and
  • additional information to help us better process the complaint.
Please send all such inquiries to legal@adultdvdmarketplace.com.